Last Updated: September 2025
At Gold Grove Store (located in Meydan Grandstone, Dubai, UAE), your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.
1. Returns
- You may request a return within 7 days of receiving your order.
- To be eligible for a return, your item must be:
- Unopened, unused, and in the same condition you received it.
- In its original packaging with proof of purchase (order number or invoice).
- For hygiene and safety reasons, opened food items (e.g., cinnamon or honey) cannot be returned unless they arrived damaged or defective.
2. Damaged or Defective Products
If you receive a damaged, expired, or incorrect product:
- Please contact us at info@goldgrovestore.com within 48 hours of delivery.
- Provide your order number and a clear photo of the product issue.
- We will arrange a free replacement or issue a full refund.
3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to your original method of payment.
- If your refund has not been received within this period, please contact your bank or card provider before reaching out to us.
4. Exchanges
- We currently only replace items if they are defective, damaged, or sent in error.
- For exchange requests, please email info@goldgrovestore.com.
5. Shipping for Returns
- Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
- Returned items should be shipped to our Dubai location (details will be provided upon approval of your request).
6. Contact Us
For any questions or to initiate a return/refund request, please contact us:
📧 Email: info@goldgrovestore.com
📍 Address: Meydan Grandstone, Dubai, UAE